Meet our team of insurance brokers
Andrew Swaney | General Manager
Andrew began his insurance career in New Zealand with State Insurance in 1987. Since then, he has worked internationally, holding positions at JTL and Marsh & McLennan where, as Regional Manager, his leadership skills and expertise in complex insurance environments drove business growth in North Queensland.
He holds a Diploma of Financial Services in General Insurance and is affiliated with prestigious organisations such as ANZIIF (Snr Associate) and the Insurance Brokers Association of New Zealand, where he is a Fellow. These affiliations reflect his commitment to professional development and high industry standards.
Outside of work, Andrew is dedicated to his family and enjoys a variety of interests, including history, travel, sports, and dining. He values maintaining a healthy work-life balance and is committed to promoting the holistic well-being of both clients and colleagues.
Lauren Hull | Head of Portfolio
With over 25 years’ experience in the industry, Lauren brings a unique perspective from running her own insurance broking business in Far North Queensland for six years, holding roles in account management, underwriting, business development, and claims management. Awarded Broker of the Year in 2023, Lauren is now advancing her career in management, driven by her dedication to customer satisfaction and building strong relationships.
As the Head of Portfolio with a diverse team, Lauren fosters a culture of customer dedication, professional development, integrity and transparency.
At home, Lauren is a mother to three young adults, two Goldadors, and a cat, and is also a part-owner of two racehorses. She enjoys spending time with her family, cooking, and planning travel adventures for her and her family.
Senior Account Manager
Account Manager
Account Manager
Account Manager
Account Manager
Account Manager
Account Manager
Broker Assistant
Broker Assistant
Broker Assistant
Debbie May | Head of Portfolio – Development
With a career spanning both underwriting and insurance broking, Debbie; holder of a Diploma of Financial Services (Insurance Broking); has been supporting businesses in Far North Queensland since 1999 with her incredible knowledge of commercial, retail and the challenging insurance market of Far North Queensland.
Debbie’s passion to acquire insurance knowledge is translated into her service of clients. Listening to their needs and helping assess business risks in order to provide the right advice and create a solution to meet their insurance needs.
Senior Account Manager
Account Manager
Domestic Broker
Account Broker
Broker Assistant
Processing Assistant
Receptionist
Paula Carey | Head of Portfolio
Paula started in the insurance industry after Grade 10 at an entry level position with FAI Insurance and has steadily progressed throughout her career.
As Head of Portfolio Paula covers many areas of insurance including domestic, motor, strata, marine and SME businesses and enjoys looking after her clients and their insurance risks. Holding a Diploma of Financial Services (Insurance Broking) Paula is constantly learning and building her knowledge through industry training and conferences to ensure she can offer the right guidance to her customers.
Outside of work, Paula spends time with her family and looks after her ‘grand-puppies’. Paula also enjoys Pilates and the Gym and is a keen follower of horseracing.
Broker Assistant
Broker Assistant
Broker Assistant
Angela Downs | Head of Portfolio
Angela embarked on her insurance career from an entry level position and has worked her way up the ranks during a 25-year career, becoming a senior leader in the business and holding a Diploma of Financial Services (Insurance Broking). Angela extends her contribution to the insurance industry beyond the workplace as she’s served on the Board for the Council of Queensland Insurance Brokers (CQIB), a pivotal body in Queensland’s insurance landscape.
With her vast experience and strong focus on the customer, Angela is passionate about mentoring and sharing knowledge with the next generation of insurance brokers coming through our business.
Juggling career and a busy family, Angela finds downtime in walks on the beach with her partner and dogs or heading into nature on camping adventures with the family.
Account Manager
Account Manager
Account Manager
Broker Assistant
Broker Assistant
In Far North Queensland, we get our fair share of events that could impact your home, business and livelihood. We support you through the entire claims management process, and act as a liaison between you, insurance companies and any third parties. We help take the pressure off and let you focus on what’s next.
Our local claims team are here to help make the process of recovering from the unexpected as smooth as possible.
Claims Coordinator
Claims Coordinator
Personalised insurance broking services for your business from experienced professionals who are based in your local area. We manage your insurance while you get on with running and growing your business.
Call us on 1800 937 111, or complete the form to send us an enquiry.