For Retail Insurance products, We are committed to taking extra care with customers who experience vulnerability.
We recognise that a person’s vulnerabilities can give rise to unique needs, and that their needs can change over time and in response to particular situations.
We are committed to taking extra care with customers who experience vulnerability.
We recognise that a person’s vulnerabilities can give rise to unique needs, and that their needs can change over time and in response to particular situations.
A person’s vulnerability may be due to a range of factors such as:
a. age;
b. disability;
c. mental health conditions;
d. physical health conditions;
e. family violence;
f. language barriers;
g. literacy barriers;
h. cultural background;
i. Aboriginal or Torres Strait Islander status;
j. remote location; or
k. financial distress.
If you tell us, or we identify, that due to a vulnerability you need aditional support or assistance we will work with you to find the best outcome to support your needs. Our staff undergo relevant training to ensure your needs are addressed with sensitivity, dignity and respect.
We will always put your best interests first in dealing with insurers and service providers.
We respect the privacy of your personal information. This Privacy Policy sets out how we collect, store, use and disclose your personal information (including sensitive information) in accordance with the terms below, and applicable Privacy Laws (defined as laws including the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
We strive to make our clients happy by meeting, if not exceeding, their expectations. At times, we endeavour to be accurate, honest and fair; however, occasionally complaints or disputes do occur.
Our Financial Services Guide (FSG) sets out the services that we can offer you and is designed to assist you in deciding whether to use any of those services.