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Insurance Claims Management

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We streamline your insurance claims process

Whether it’s a natural disaster, a cyber breach, or an injury, managing a claim can be complex and stressful. That’s why insurance claims management is essential for safeguarding your business from unexpected incidents.

At Regional Insurance Brokers, we provide comprehensive support by acting as a liaison between you, insurers, and any third parties. Our goal is to ensure a smooth, efficient claims process, so you can focus on your business while we handle the intricacies.

Our claims management process

STEP 1
Ensure safety and report the incident

  • Look out for the safety of people and property as a top priority.
  • Contact your Regional broker as soon as possible.
  • Take reasonable steps to minimise your loss.
  • Record or photograph damage, noting that a loss adjuster may need to assess damaged property before cleanup begins, so avoid disposing of items if you can.
  • Do not admit liability as this could prejudice your claim.
  • Do not wait for quotes or documents to support your claim before submitting; these can be obtained later.
STEP 2
Discuss the incident with your account manager

Before submitting a claim or completing a claim form, discuss the circumstances with your account manager. Our account managers are always available to offer advice on claims management and notification procedures. Report any claim or circumstance that may give rise to a claim as soon as possible.

STEP 3
Check your policy excess

Determine whether excess applies and if the claim falls under your policy excess. Sometimes, below-excess claims can develop into insurable losses and may need to be reported to your insurer as a material fact. Check your policy or talk with your account manager about your policy excess.

STEP 4
Submit the necessary claim forms

Your account manager will provide the necessary claim forms and offer guidance on completing them if required. Ensure you provide all relevant details to facilitate a smooth claims process.
STEP 5
Cooperate with your loss adjuster

Once your claim is lodged, your insurer will often appoint a loss adjuster to investigate the circumstances of the event. Always ask for identification and ensure they represent your insurer before providing any information regarding an incident.
STEP 6
Continuous support and follow-up

Throughout the claims process, we are here to support you. Our goal is to make the process as smooth and stress-free as possible, allowing you to focus on what’s next for your business.

Any claim, whether resulting from a natural disaster, cyber breach, or an injury, can quickly become an overwhelming experience.

At Regional, we support you through the entire claims process, and act as a liaison between you, insurance companies and any third parties to help take the pressure off and let you focus on what’s next.

 

Notify us of a claim

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Why choose our insurance claims management services

Expert guidance
Our team is dedicated to providing you with expert guidance throughout the entire claims process. We understand the complexities involved and are committed to helping you navigate every step to ensure a seamless experience.
Comprehensive support
From the moment a claim arises, we offer comprehensive support. We act as a liaison between you, insurers, and any third parties involved, managing the claims process effectively and reducing your stress.
Proven track record
With decades of experience in insurance claims management, our proven track record speaks for itself. We have successfully managed numerous claims for businesses across various industries, ensuring their swift resolution with minimal disruption.
Personalised service
Every business is unique, and so are its insurance needs. Our claims management service is tailored to meet your specific requirements, providing personalised attention to ensure the best possible outcome for your claim.
Proactive risk management
We don’t just manage claims; we help you mitigate risks. Our proactive approach includes assessing potential risks and advising on preventive measures, helping you avoid future claims and protect your assets more effectively
Commitment to excellence
At Regional Insurance Brokers, we are committed to excellence in every aspect of our service. Our focus is on enhancing the overall effectiveness of your claims processes and improving your customer experience, which makes us a trusted partner for your business.

Frequently asked questions

Get in touch to notify us of a claim

If you need to make a claim, please call your account manager directly or contact our team on 1300 500 441.

Alternatively, please complete some basic details in our contact form below, and our team will get back to you as soon as possible.

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